Terms of Service

Terms of Service – Payroll Mitra

Welcome to Payroll Mitra. By accessing or using the Payroll Mitra website, software, mobile applications, employee self-service portal, and related services, you agree to be bound by these Terms of Service ("Terms"). Payroll Mitra is a cloud-based payroll and HRMS platform that helps businesses manage payroll, attendance, leave, compliance, employee records, and HR operations.

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

"Payroll Mitra", "we", "our", or "us" refers to Payroll Mitra and its associated business operations.

"User", "you", or "your" refers to any individual, organization, employer, employee, administrator, or authorized representative using our services.

"Services" refers to Payroll Mitra's payroll management, attendance management, leave management, compliance management, reporting, employee self-service, and related HRMS solutions.

2. Acceptance of Terms

By accessing our website, requesting a demo, creating an account, or using any Payroll Mitra services, you acknowledge that:

• You have read and understood these Terms.
• You agree to comply with all applicable laws and regulations.
• You have the authority to bind your organization if using the Services on behalf of a company.

3. Eligibility

To use Payroll Mitra Services, you must:

• Be at least 18 years of age.
• Have legal capacity to enter into a binding agreement.
• Be authorized to act on behalf of your organization when registering a business account.

4. Account Registration

Users may be required to create an account to access certain features.

You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of login credentials.
• Notify us immediately of any unauthorized account access.
• Accept responsibility for all activities conducted through your account.

Payroll Mitra reserves the right to suspend or terminate accounts that contain false, misleading, or unauthorized information.

5. Services Provided

Payroll Mitra provides payroll and HRMS solutions that may include:

• Payroll Processing
• Salary Management
• Attendance Tracking
• Leave Management
• Shift Management
• Loan & Advance Management
• Employee Self-Service Portal
• Compliance Management
• PF, ESI, PT & LWF Management
• Reports & Analytics
• Employee Notifications and Alerts

Service features may be modified, enhanced, or discontinued at our discretion.

6. Customer Responsibilities

You are responsible for:

• Maintaining accurate employee records.
• Ensuring payroll data is correct before processing.
• Obtaining necessary employee consents.
• Complying with employment, tax, and labor laws.
• Reviewing reports and payroll outputs before implementation.

Payroll Mitra is a software platform and does not provide legal, tax, or financial advice.

7. Data Ownership

All employee, payroll, attendance, and business information uploaded by customers remains the property of the customer.

By using our Services, you grant Payroll Mitra a limited right to process such information solely for the purpose of delivering services.

8. Privacy and Data Protection

Your use of Payroll Mitra is also governed by our Privacy Policy.

We implement reasonable administrative, technical, and organizational safeguards to protect customer information; however, no system can guarantee absolute security.

9. Subscription and Payment

Where applicable:

• Subscription fees must be paid according to the selected plan.
• Fees are non-refundable unless otherwise specified in writing.
• Failure to pay fees may result in service suspension or termination.
• Pricing may be revised with prior notice.
• Applicable taxes, including GST, may be charged separately.

10. Intellectual Property Rights

All website content, software, trademarks, logos, graphics, designs, documentation, and technology used by Payroll Mitra are protected by intellectual property laws.

Users may not:

• Copy or reproduce software.
• Reverse engineer the platform.
• Modify or distribute proprietary content.
• Use Payroll Mitra branding without written permission.

11. Acceptable Use Policy

Users shall not:

• Use the Services for unlawful purposes.
• Upload malicious software or harmful code.
• Attempt unauthorized access to systems.
• Interfere with platform functionality.
• Violate any applicable laws or regulations.

Any violation may result in immediate suspension or termination.

12. Service Availability

Payroll Mitra strives to maintain continuous service availability; however, we do not guarantee uninterrupted access.

Temporary interruptions may occur due to:

• System maintenance
• Security upgrades
• Network failures
• Third-party service disruptions
• Events beyond our reasonable control

13. Third-Party Integrations

Payroll Mitra may integrate with:

• Banking systems
• Biometric devices
• Accounting software
• Government compliance portals
• Other third-party applications

We are not responsible for the availability, functionality, or performance of third-party services.

14. Disclaimer of Warranties

Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Payroll Mitra disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted service availability
• Error-free operation

Users utilize the platform at their own risk.

15. Limitation of Liability

To the fullest extent permitted by law, Payroll Mitra shall not be liable for:

• Indirect damages
• Consequential losses
• Loss of profits
• Loss of business opportunities
• Data loss
• Payroll errors resulting from incorrect customer-provided data

Our total liability shall not exceed the amount paid by the customer for services during the preceding three (3) months.

16. Indemnification

You agree to indemnify and hold harmless Payroll Mitra, its directors, employees, partners, and affiliates from claims, damages, liabilities, costs, and expenses arising from:

• Your use of the Services
• Violation of these Terms
• Breach of applicable laws
• Misuse of employee or payroll data

17. Termination

Payroll Mitra may suspend or terminate access to Services if:

• Terms are violated.
• Payments remain outstanding.
• Fraudulent or illegal activity is detected.
• Security risks arise.

Customers may terminate services according to their subscription agreement.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.

19. Changes to Terms

Payroll Mitra reserves the right to modify these Terms at any time.

Updated versions will be published on the website and become effective upon posting. Continued use of the Services constitutes acceptance of the revised Terms.

20. Contact Information